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Return Policy

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please email sales@trainhornkits.net to request a refund and we will assign you an RMA#.

2. We will send you the address to return your item to along with the RMA#.

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are opened.

Merchandise that has been used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your item is in like new condition, you may exchange it for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.